WxSentinel Privacy Policy

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Privacy Policy

Last updated: October 7, 2026

1. Overview

This Privacy Policy explains what information WxSentinel ("we," "us") collects when you use wxsentinel.net and our dashboard (the "Service"), how we use it, and the choices you have. WxSentinel is operated by WxSentinel LLC, a Wisconsin limited liability company. Contact us at contact@wxsentinel.net.

2. Information We Collect

  • Account information: the email address and password you provide to create an account. Your password is hashed and managed by our authentication provider, Supabase, and we never see or store it in plain text.
  • Location data you add: the names and coordinates of locations you choose to monitor for weather alerts. This is data you deliberately enter about places you care about, such as a home, office, or facility. It is not your device's GPS location, and we do not track your physical location.
  • Alert and notification preferences: which alert types you want to see or be notified about.
  • Phone number: only if you opt into SMS Text Alerts, used solely to send the alerts you've requested.
  • Team and billing information: account/team names, member roles, and your subscription plan. Payment card details are collected and processed entirely by our payment processor, Stripe. We never receive or store your full card number.
  • Support communications and submissions: anything you send us at contact@wxsentinel.net, together with anything you submit through the contact form, the demo request form, or the “Report an Issue” button in the dashboard. As of October 2026 these submissions are stored in our database as well as emailed to us, so that a request cannot be lost to a mail delivery failure. An issue report sent from the dashboard also records the page you were on, your browser's user-agent string, and your account, so we can reproduce what you saw without asking you to describe it. It does not capture the contents of your screen.

3. How We Use Information

To provide and operate the Service (dashboard, alerts, account/team management); to send the email and/or SMS alerts you've opted into; to process subscription payments; to respond to support requests; and to maintain the security and reliability of the Service. We do not use your information for advertising, and we do not sell your personal information.

4. How We Share Information

We share information only as needed to operate the Service, with these service providers, each acting on our behalf:

  • Supabase: database, authentication, and backend hosting.
  • Stripe: payment processing.
  • Resend: delivery of alert and account emails.
  • Twilio: delivery of SMS text alerts, if you opt in.
  • Netlify: website hosting.
  • Cloudflare: DNS and content delivery.

We may also disclose information if required by law, to protect the rights and safety of WxSentinel or others, or in connection with a merger, acquisition, or sale of assets (with notice to you). We do not sell or rent your personal information to third parties for their own marketing purposes.

5. SMS / Text Messaging Data

Phone numbers collected for SMS Text Alerts are used solely to deliver the alerts you've opted into and are shared only with Twilio, our SMS delivery provider, for that purpose. We do not share your phone number for marketing purposes. Text STOP to any alert to opt out at any time, or disable Text Alerts in Settings.

6. Cookies

WxSentinel uses only the essential session cookie required by our authentication provider (Supabase) to keep you signed in. We do not use analytics, advertising, or tracking cookies.

7. Data Retention and Deleting Your Account

We retain your information for as long as your account is active, with one exception. Alert history is kept for 24 months and then deleted automatically. If you need a record of what the Service showed or sent beyond that, export or save it yourself before it ages out.

The account owner can ask us to delete the account from Settings, or by writing to contact@wxsentinel.net. Here is exactly what happens, because the timing matters:

  • You ask. Nothing is removed at this point and nothing changes about your service. Your locations are still monitored and your alerts, including emails and texts, keep arriving. You can withdraw the request yourself from the same screen.
  • We action it. Access ends for everyone on the account at that moment. Your data still exists but nobody can reach it.
  • Thirty days later it is erased. Within that window we can put the account back exactly as it was if you tell us it was a mistake. After it, your locations, alert history, team, notification recipients and tags are gone permanently and we cannot recover them.

We ask you to cancel any paid subscription before requesting deletion, so that your card is not charged for an account you can no longer reach.

Two things outlive the account on purpose. We keep limited billing records where law or accounting requires it. We also keep contact requests, demo requests and issue reports for as long as they are useful for support and for understanding how the Service is used, but once the account is gone they are no longer linked to it. Both are deleted on request where we are free to do so.

8. Data Security

We use reasonable technical and organizational measures to protect your information, including database-level access controls (Row Level Security) that restrict data to your own account. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

You can access and correct your account information at any time through Settings, and export your locations to a CSV file whenever you want. Deletion is requested from Settings and carried out by us, as described in Section 7. You can also reach us at any point at contact@wxsentinel.net. Depending on where you live, you may have additional rights under applicable law (for example, the right to request a copy of your data or to object to certain processing). Contact us and we'll do our best to honor your request.

10. Children's Privacy

The Service is not directed to, and we do not knowingly collect information from, anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

11. International Use

WxSentinel is based in, and its data is processed in, the United States. If you access the Service from outside the U.S., your information will be transferred to and processed in the U.S.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We'll update the "Last updated" date above and, for material changes, notify you by email or an in-app notice.

13. Contact Us

Questions about this Privacy Policy? Contact us at contact@wxsentinel.net.